Dispatch times
Sellers on BidIt post their own parcels — there is no warehouse and no courier integration behind them. This page sets out how long they have, and exactly what a buyer can do when that time runs out.
The deadline
Sellers must dispatch within 3 business days of payment. Weekends and public holidays in Cyprus and Greece do not count, and neither does the day the payment itself lands. "Dispatch" means the courier and tracking code have been entered on the order: BidIt has no courier integration and cannot see a parcel physically leave, so that is what the deadline is measured against.
Before it passes
One business day before the deadline, the seller is reminded. Nothing is shown to the buyer at that point — a seller who is simply getting on with it should not have the buyer chased on their behalf.
If it passes: what the buyer can do
Once the deadline passes, the buyer is told, and may cancel the order themselves for a full refund of the item and the shipping. No reason is required and no approval is needed from the seller or from BidIt. That right stays open until the seller dispatches, and closes the moment they do. It is separate from, and does not affect, a consumer's statutory right to withdraw after delivery.
If nothing happens at all
7 days after the deadline, if the order still has not been dispatched, BidIt cancels and refunds it automatically. An order should not sit unfulfilled because nobody happened to be watching it.
Repeated late dispatch
Each order dispatched after its deadline, or never dispatched, is recorded against the seller. So is each live lot the seller cancels while it has bids: bids are binding, and calling a lot off after people have bid on it is a failure to honour a sale. (Ending a lot early with "Sell now" is not — the high bidder wins — and cancelling a lot nobody has bid on is not recorded.) 3 such records within 12 months pause new listings and new shows on that account. Orders already placed are unaffected and must still be fulfilled — a seller who owes parcels has to be able to send them. The pause comes with a written statement of reasons naming the specific records, can be challenged at no cost, and is lifted on request after review.
Ranking is not affected
Late dispatch has no effect on where a seller's listings appear. Ranking uses only the parameters published on the ranking page, and nothing on this page is one of them.
Challenging a decision
Every restriction BidIt applies to an account or listing comes with a written statement of reasons, and each one can be challenged from the seller's dashboard at no cost. A human reviews the challenge; the outcome and its reasoning are recorded against the original decision.
Your decisions and reviews →